In the case of bulky goods such as skis, poles, toboggans or crash pads, the missing item is probably already on its way to you in a second parcel. Unfortunately, for technical reasons, no automated dispatch confirmation will be sent for the second parcel. We kindly ask for your patience for one or two working days.
If one or more items are missing from your parcel, even though the parcel has no external damage and is not bulky goods, please contact us via our contact form.