Returns

How can I return something?
You can return unused goods to Bergzeit within 100 days (your statutory rights are not affected by this): 1. Register your returns using our returns por...
Thu, 2 May, 2024 at 5:43 PM
I have received the wrong item.
We apologise for the inconvenience, and endeavour to process the return as quickly as possible. Please follow these steps: 1. Register the incorrect ite...
Tue, 16 Aug, 2022 at 12:50 PM
How can I exchange my item for a different size or colour?
PLEASE NOTE: We do not offer direct exchanges. If you would like the item in a different color or size, you must place a new order in our online shop.  ...
Wed, 5 Oct, 2022 at 2:45 PM
What happens to the voucher if I want to return something from my order?
Promotional vouchers are valid for one order only. When returning the goods, the minimum purchase value of the voucher used must be taken into account. ...
Wed, 5 Oct, 2022 at 2:46 PM
Can I return goods that I don't like or that don't fit?
You can return unused goods to Bergzeit within 100 days. Please proceed as follows (your statutory rights are not affected by this): 1. Register your re...
Wed, 5 Oct, 2022 at 2:58 PM
When will I receive my refund?
Once we have received and processed your return, we will refund any payments made to the payment method you used to place the order. In some cases, this can...
Tue, 16 Aug, 2022 at 1:17 PM
Can I exchange individual items that are part of a set?
Unfortunately, individual items that are part of a set cannot be exchanged. Please register the entire set for return. For ski sets with boots, it is possib...
Tue, 16 Aug, 2022 at 1:21 PM