Warranty & Repairs

What if the product is damaged in transit?
We place great value on quality when selecting our products. However, if your product shows a defect upon delivery orĀ  within the legal warranty period of 2...
Wed, 5 Oct, 2022 at 2:34 PM
Can you provide me with replacement parts for my item?
We are happy to provide you with spare parts for goods purchased from us. For this we need a photo and a detailed description of what you are looking for. P...
Tue, 16 Aug, 2022 at 1:47 PM
What if the product is damaged in transit?
We place great value on quality when selecting our products. However, if your product shows a defect within the legal warranty period of 24 months, we will ...
Tue, 16 Aug, 2022 at 1:48 PM
Who can I contact if I have a claim on an item?
We place great value on quality when selecting our products. However, if your product shows a defect within the legal warranty period of 24 months, we will ...
Tue, 16 Aug, 2022 at 2:10 PM
How long does a defective item claim take?
Complaints can take up to 4 weeks after receiving the defective item.
Tue, 16 Aug, 2022 at 2:27 PM
What is the procedure for repairs and defects?
We place great value on quality when selecting our products. However, if your product shows a defect within the legal warranty period of 24 months, we will ...
Tue, 16 Aug, 2022 at 2:28 PM
My items are defective, can I exchange them?
We place great value on quality when selecting our products. However, if your product shows a defect within the legal warranty period of 24 months, we will ...
Tue, 16 Aug, 2022 at 2:29 PM
Why have I been refunded for the defective item?
Repair or replacement was not possible. The manufacturer has decided to reimburse you for the goods.
Tue, 16 Aug, 2022 at 2:31 PM